Pagentra Support

Announcements


Date : 08/08/2024 
Type : Infrastructure Issue
Subject : Delay in delivering Schedule reports via email.

We want to update you regarding an issue that was recently identified with the delivery of our scheduled reports. We swiftly addressed a bug that delayed the dispatch of these reports. We're pleased to inform you that the problem has been resolved, and all scheduled reports have now been successfully delivered.


We apologize for any inconvenience this may have caused and appreciate your understanding as we continue to strive for excellence in our services.



Date : 30/05/2024 
Type : Feature Update
Subject : Upgrade in Schedule Reports.

We are delighted to announce significant upgrades to our schedule reports. These enhancements are designed to provide even deeper insights and more actionable intelligence to help you stay ahead of the ever-evolving web threats for your websites and applications.

Key details.
Feature availability date: 05/06/2024  

These upgrades are designed to empower you with the knowledge and tools needed to protect your organization more effectively. By leveraging the latest data and expert insights, you can make more informed decisions and enhance your cybersecurity defenses.



Date : 07/05/2024 
Type : Infrastructure Issue
Subject : Delay in delivering Schedule reports via email.

We want to update you regarding an issue that was recently identified with the delivery of our scheduled reports. We swiftly addressed a bug that delayed the dispatch of these reports. We're pleased to inform you that the problem has been resolved, and all scheduled reports have now been successfully delivered.


We apologize for any inconvenience this may have caused and appreciate your understanding as we continue to strive for excellence in our services.


Date : 08/04/2024 
Type : Infrastructure Update
Subject : Disaster Recovery Testing 

As part of our ongoing commitment to maintain the highest standards of service and reliability, we are conducting a scheduled disaster recovery test of our infrastructure. This exercise is crucial for ensuring our systems can recover swiftly and effectively from any potential disruptions.


Key Details:

Testing Date: 27/04/2024 

Expected Duration: 3 Hours 

Affected Services: SiteWALL Admin Portal.

During this period, you may experience brief service interruptions on the services mentioned above. We have taken extensive measures to minimize any disruption and to ensure that our systems continue as normal during this test.


Why Is This Important?

This testing is a proactive step to:

  • Ensure our readiness in the event of an incident.

  • Verify the effectiveness of our disaster recovery strategies.

  • Enhance our ability to restore services quickly with minimal disruption to you.

Contact Information: Should you have any concerns or require further clarification, please do not hesitate to contact our support team at Support@pagentra.com. We are here to assist you at every step and ensure your experience is not impacted. We appreciate your understanding and cooperation as we work to keep our services robust and reliable. Thank you for your continued trust in us.



Date : 01/04/2024 
Type : Infrastructure Update
Subject : New SiteWALL IP address.

We have upgraded to our infrastructure, including the addition of new IP addresses to further enhance the performance and reliability of our services. This upgrade is part of our ongoing commitment to provide the highest quality service to our clients. To ensure the seamless operation of the application, we kindly request that you update your firewall and web server configurations to whitelist all SiteWALL IP addresses.


Date : 19/03/2024 
Type : Feature Update 
Subject : Enhancements to Defacement Feature in SiteWALL Web Application Firewall

We are excited to announce an important update to our defacement detection feature, designed to offer you superior protection and effectiveness. To take full advantage of these enhancements, it is necessary to adjust the defacement threshold setting for your application.
 
Why Change the Defacement Threshold?
The enhanced defacement feature now operates with greater accuracy and efficiency. By setting the defacement threshold to 1%, you will benefit from an improved detection rate of unauthorized modifications, ensuring your application’s integrity and security.
 
How to Change Your Defacement Threshold to 1%: 
Please follow the simple steps below to update your defacement threshold setting:
  1. Log in to your account at admin.sitewall.net using your credentials.
  2. Navigate to Configuration > Applications.
  3. Find your application in the list and click on the Edit icon in the Actions column.
  4. Select Security Modules, then adjust the Defacement % in Defacement Scanning to "1". Conclude the process by clicking on "Finish".
 
Assistance:
You can refer to the KB for more details. Should you require any assistance or have questions regarding this update, please do not hesitate to contact our support team. We are here to help ensure a smooth transition and to address any concerns you may have.
 



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